What the curriculum covers
- Maps AI to onboarding/renewal workflows, personalized messaging, health scoring, churn/expansion signals and renewal playbooks.
- Covers cross-sell/upsell, QBR summaries, workflow integrations and a customer-success strategy capstone.
Published learning outputs
- Renewal/expansion playbooks
- Health/churn/expansion use cases
- QBR summary and strategy capstone
Illustrative workflow for evaluating learning. Ask which steps the course actually includes.Practice & support
- Practice
- Provider identifies capstone. Ask which exercises you complete yourself.
- Feedback
- No graded or human feedback mechanism stated.
- Certificate
- Ask about assessment and certificate terms.
Before you enroll
- Price basis
- Course enrollment or platform subscription
- Required software
- Named platforms are workflow examples. Confirm which accounts and paid software plans you need.
- Prerequisites
- Basic customer-service knowledge stated as a requirement.
- Access terms
- Confirm access length, cancellation and retake terms.
- Language
- English instruction/materials confirmed
- Enrollment
- Check enrollment with provider
How this relates to sales
This is a broader curriculum. Compare the relevant modules with your sales task and ask whether you can use your own sales examples.
